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Users frustrated by Apple iOS update

Users of Apple iPhone and iPad have expressed their frustration on social media over the new software update. A lot of people have resorted to deleting photos, videos and other files as a way to free up space for the new version of Apple’s mobile operating system, iOS8, which does require 5.8GB of storage. As well as this, Apple has removed apps for their new health software due to a bug.

An expert has speculated that Apple’s updates were often prone to “teething problems”. Many Apple users who were annoyed went on Twitter to complain, this led to the subject to trend higher than the Scottish referendum. David Roberts tweeted: “This update would be great… if you didn’t have to delete half of the stuff on your phone just to install it.” Daniel Zennon had a more humorous attitude to the subject, tweeting: “So Apple put the #U2 album on everybody’s phone and then tell them they don’t have enough space for the #iOS8 upgrade”.

It isn’t the first time that Apple customers have experienced difficulties with iOS updates. During 2012, the update of iOS6 forced many users to lose apps, and many others lost things like photos and messages when the iOS7 updated last year. In addition to requiring a huge amount of storage, iOS8 doesn’t include apps that run with Apple’s new HealthKit service – which has been developed to function with third-party wearable health devices. Initially, this software was scheduled for release in iOS8, but since has been scrapped whilst Apple develops a solution to the bugs.

The online editor of MacWorld UK, David Price, stated that the issues were not a huge surprise. “There’s always a rush on the servers on launch day, some delays, and usually some teething problems,” he said. “That’s why we always recommend that people wait a day or two before updating.” If Apple users upgrade their software via iTunes on a Mac or PC they can avoid deleting their files to free up storage. This is a better alternative than downloading through a mobile or tablet device.  The free space required by this update becomes available again as soon as the installation is complete.

In another development, which is separate, Apple has reassured users about the seriousness of privacy. They assured users that they would not hand over personal information to government authorities. Tim Cook, who is the company’s chief executive, detailed the philosophy of Apple in an open letter saying that they focus on; “great customer experience shouldn’t come at the expense of your privacy”. This message was written just as Apple’s iCloud storage service was hit with huge criticism over the issue of leaked private celebrity photos, which belonged to such stars as Jennifer Lawrence.

“I want to be absolutely clear that we have never worked with any government agency from any country to create a backdoor in any of our products or services. We have also never allowed access to our servers. And we never will,” said Tim Cook. As well as this, the company has emphasised the fact that protected information which is stored on devices running iOS8 can never be handed over to law enforcement agencies, as Apple hasn’t got the option to override a user’s passcode.

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